IT Consulting Services

Are you investing in technology innovations that deliver real business value? Or are you challenged by providing availability, reliability, and agility from legacy environments while struggling to retain technical skills and reduce costs. Do you wish the two groups could find a common language, and agree on a shared vision for the future? But how do you bring business and technology people together, in order to find a way forward?

Whether you’re looking to streamline operations or undertake a major transformation, our strategy regarding IT Consulting Services  gives you immediate access to our industry aligned expertise and strategic consulting services in a collaborative, consistent, and clearly-defined engagement. We help you overcome challenges in your organization and define an IT strategy that agrees with your business strategy. We help you to:

• identify the environmental factors affecting your business

• close any gaps between your business and IT Consulting Services strategies

• bring business and IT leaders together to agree on a common goal and action plan

• develop a strategic roadmap to achieve this goal

• create the next steps and assign the right people to projects

Typically we like to speak about the relationship between Business and IT in terms of partnership and leadership, but instead of being closely bonded and complementary, the 2 functions often operate in a state of confinement, or  distrust . The result is missed business opportunities, slow business growth, and performance, and strained internal relationships.

With an overload of stalled IT initiatives  that don’t deliver the desired business outcomes  this misalignment can grow. IT feels pressured to reduce costs and ‘keep the lights on’. At the same time, business heads are trying to drive transformation – mergers, acquisitions, and expansion ambitions. Neither camp builds the bridge between technology and business objectives that is needed to get to their shared goal: real business value.

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How to speedup your Macbook Pro

Tips on How to Speed up your Macbook Pro

1. Install the Latest Updates

Start decluttering your Mac by upgrading to the latest operating system. Apple releases these updates to improve system performance and security, and you’ll run into problems if you try running newer apps on an old operating system. To check which version you’re running, click the Apple menu in the upper-left corner of your screen and choose “About This Mac.”

2. Repair disk permissions

When you install an app on your Mac, the piece of software arrives as a package of files, including permissions that tell OS which users can do what things with specific files. These permissions are file settings that affect the ability to read, write, or execute (open and run) the file. Over time, these permissions can get changed, and software that uses the file might not work correctly. It results in your Mac lagging. A quick and easy fix is to repair disk permissions.

Follow these steps to repair disk permissions:

1. Open Disk Utility (Applications > Utilities).
2. Choose your startup disk.
3. Click the First Aid tab.
4. Click Repair Disk Permissions to repair any inconsistent permissions.

Note that beginning from OS X EI Capitan, there is no need to repair disk permissions. System file permissions are automatically protected, so it’s no longer necessary to verify or repair permissions with Disk Utility. But if your Mac runs OS X Yosemite or earlier, repairing disk permissions can help speed up old Mac.

3. Restart your Mac

If your Mac is acting sluggish or some programs are failing to run, try to restart your computer. When you restart your Mac, it closes all running programs and offers to save any files you’re working on. Once you choose to save the file, your Mac will boot up again. The result is a refreshed Mac that should perform better.

To restart your Mac, do the following:

1. Click the Apple menu button in the top-left corner of your screen.
2. Click Restart.
3. Click the Restart button in the pop-up menu to confirm.

If you need to reboot your Mac but want to reopen apps automatically after rebooting, check the Reopen windows when logging back in box in the pop-up menu.

4. Reset SMC & PRAM

Sometimes your Mac will act strange for no apparent reason — it sleeps or shuts down unexpectedly, the battery doesn’t charge properly, the keyboard backlight behaves incorrectly, and your Mac performs slowly. If these issues are not solved by restarting your computer, you’ll need to reset SMC (system management controller) and PRAM (parameter RAM).

Resetting the SMC

How to speed up MacBook Air, MacBook Pro, and MacBook

First of all, you need to determine whether your Mac’s battery is removable. That’s because the process of resetting the SMC for computers that have a non-removable battery is quite different.

If the battery is non-removable:

1. Shut down your Mac.
2. Press Shift+Control+Option on your keyboard and press the power button at the same time. Hold the keys and a power button for 10 seconds.
3. Release all keys.
4. Press the power button to turn on your Mac.

If the battery is removable:

1. Shut down your Mac.
2. Remove the battery.
3. Press the power button and hold it for 5 seconds.
4. Press the power button again to turn on your computer.

How to speed up iMac, Mac Mini, Mac Pro

1. Shut down your computer.
2. Unplug a power cord and wait 15 seconds.
3. Plug the power cord in.
4. Wait 5 seconds and press the power button.

Resetting the PRAM

1. Shut down your Mac.
2. Press the power button.
3. Press the Command+Option+P+R keys at the same time.
4. Hold the keys until your Mac restarts.
5. Release the keys.

Resetting SMC and PRAM may seem to be difficult, but it can really help with Mac speedup.

5. Replace your HDD with SSD

You can breathe new life into your Mac by replacing its traditional hard drive with a solid-state drive. Adding an SSD will make your computer boot faster, copy files in the blink of an eye and make the system really fast when multitasking.

A word of caution: it’s recommended that you consult a professional before attempting any hardware upgrades yourself because the process is quite challenging. And don’t forget to make a complete backup of your data before replacing your HDD with SSD, so that you’ll be able to restore all important files if something goes wrong.

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Many organizations in Europe and the US have been crippled by a ransomware attack known as “Petya”. The malicious software has spread through large firms including the advertiser WPP, food company Mondelez, legal firm DLA Piper and Danish shipping and transport firm Maersk, leading to PCs and data being locked up and held for ransom.

It’s the second major global ransomware attack in the past two months. In early May, Britain’s National Health Service (NHS) was among the organizations infected by WannaCry, which used a vulnerability first revealed to the public as part of a leaked stash of NSA-related documents released online in April by a hacker group calling itself the Shadow Brokers.

The WannaCry or WannaCrypt ransomware attack affected more than 230,000 computers in over 150 countries, with the NHS, Spanish phone company Telefónica and German state railways among those hardest hit.

Like WannaCry, “Petya” spreads rapidly through networks that use Microsoft Windows, but what is it, why is it happening and how can it be stopped?

What is ransomware?

Ransomware is a type of malware that blocks access to a computer or its data and demands money to release it.

How does it work?

When a computer is infected, the ransomware encrypts important documents and files and then demands a ransom, typically in Bitcoin, for a digital key needed to unlock the files. If victims don’t have a recent back-up of the files they must either pay the ransom or face losing all of their files.

How does the “Petya” ransomware work?

The ransomware takes over computers and demands $300, paid in Bitcoin. The malicious software spreads rapidly across an organization once a computer is infected using the EternalBlue vulnerability in Microsoft Windows (Microsoft has released a patch, but not everyone will have installed it) or through two Windows administrative tools. The malware tries one option and if it doesn’t work, it tries the next one. “It has a better mechanism for spreading itself than WannaCry,” said Ryan Kalember, of cybersecurity company Proofpoint.

Is there any protection?

Most major antivirus companies now claim that their software has updated to actively detect and protect against “Petya” infections: Symantec products using definitions version 20170627.009 should, for instance, and Kaspersky also says its security software is now capable of spotting the malware. Additionally, keeping Windows up to date – at the very least through installing March’s critical patch defending against the EternalBlue vulnerability – stops one major avenue of infection, and will also protect against future attacks with different payloads.

For this particular malware outbreak, another line of defence has been discovered: “Petya” checks for a read-only file, C:\Windows\perfc.dat, and if it finds it, it won’t run the encryption side of the software. But this “vaccine”doesn’t actually prevent infection, and the malware will still use its foothold on your PC to try to spread to others on the same network.

Why is it called “Petya”?

Strictly speaking, it is not. The malware appears to share a significant amount of code with an older piece of ransomware that really was called Petya, but in the hours after the outbreak started, security researchers noticed that “the superficial resemblance is only skin deep”. Researchers at Russia’s Kaspersky Lab redubbed the malware NotPetya, and increasingly tongue-in-cheek variants of that name – Petna, Pneytna, and so on – began to spread as a result. On top of that, other researchers who independently spotted the malware gave it other names: Romanian’s Bitdefender called it Goldeneye, for instance.

Where did it start?

The attack appears to have been seeded through a software update mechanism built into an accounting program that companies working with the Ukrainian government need to use, according to the Ukrainian cyber police. This explains why so many Ukrainian organizations were affected, including government, banks, state power utilities and Kiev’s airport and metro system. The radiation monitoring system at Chernobyl was also taken offline, forcing employees to use hand-held counters to measure levels at the former nuclear plant’s exclusion zone. A second wave of infections was spawned by a phishing campaign featuring malware-laden attachments.

How far has it spread?

The “Petya” ransomware has caused serious disruption at large firms in Europe and the US, including the advertising firm WPP, French construction materials company Saint-Gobain and Russian steel and oil firms Evraz and Rosneft. The food company Mondelez, legal firm DLA Piper, Danish shipping and transport firm AP Moller-Maersk and Heritage Valley Health System, which runs hospitals and care facilities in Pittsburgh, also said their systems had been hit by the malware.

Crucially, unlike WannaCry, this version of ‘Petya’ tries to spread internally within networks, but not seed itself externally. That may have limited the ultimate spread of the malware, which seems to have seen a decrease in the rate of new infections overnight.

What should you do if you are affected by the ransomware?

The ransomware infects computers and then waits for about an hour before rebooting the machine. While the machine is rebooting, you can switch the computer off to prevent the files from being encrypted and try and rescue the files from the machine, as flagged by @HackerFantastic on Twitter.

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Here are some tips that will help speed up your Windows 10 experience. Some of these are new and some are already well known. So, whether you’re new to Windows 10 or not, you can keep these tweaks (listed here with instructions on how to access them in Windows 10) handy.

1.  Enable Fast Startup
   1. Right-click the Start button
   2. Choose Control Panel
   3. Click System and Security
   4. Click Power Options
   5. On the left, click “choose what the power buttons do”
   6. At the bottom, click “Turn on fast startup” under Shutdown settings
   7. Click “Save changes”

How To Make Windows 10 Faster

2.  Uninstall Unused Programs

This one is self explanatory! Remove stuff you don’t use!

1. Right-click the Start button
2. Click Programs and Features
3. Select the unwanted software and click “Uninstall/Change”

How To Make Windows 10 Faster

3.  Shut off Shadows, Animations

Again, special effects can be largely useless. Animations can slow down your system. Shadows can be a nice touch, but all these things add up to CPU cycles, which by today’s standards aren’t really a big deal. But still, when you want everything to be swift, disable the fluff.

1. Right-click the Start button
2. Choose System
3. Click “Advanced system settings” on the left
4. Click the Advanced tab
5. Click the Settings button under Performance
6. Click “Adjust for best performance” or manually disable each effect
7. Note: there’s also a switch in Settings / Ease of Access / Other Options that turn off animations

How To Make Windows 10 Faster

4.  Disable Unnecessary Services

Services are very much like programs in Startup, except they can be much more crucial to the overall operation of Windows. There are lots of Microsoft-specific features that are enabled, but there are some that most people don’t need. Have a look through the Services tab and read the description of each one. You can stop a service to see if it impacts anything, and reenable it if necessary. You can also permanently disable a service from starting at all.

1. Right-click the Start button
2. Click Task Manager
3. Click Services
4. Right-click a specific service and choose “Stop”

How To Make Windows 10 Faster

5.  Disable Programs at Startup

Startup is a great place to poke around to see what kind of programs have wedged themselves in there, slowing boot-to-desktop times and loading up unnecessary CPU cycles. You’ll often find things you don’t actually want automatically turned on. Programs should launch when we ask them to, not because they think they’re privileged!

1. Right-click the Start button
2. Click Task Manager
3. Click Startup
4. Highlight a program and click Disable

How To Make Windows 10 Faster

6.  Disable Transparency Effects

Transparency effects can often add unnecessary effects to things just for the sake of special effects. If you want that classic solid look, turn off the transparency effects, and get a decent increase in responsiveness.

1. Right-click the desktop and choose Personalize
2. Choose Colors
3. Turn off “Make Start, taskbar, and action center transparent”

How To Make Windows 10 Faster

7.  Disable Your Pagefile to Increase Performance

When Windows runs out of empty space in RAM, it swaps out data from memory to a pagefile on your hard disk. If a computer doesn’t have much memory and it’s running slow, it’s probably moving data to the pagefile or reading data from it.

Some Windows geeks seem to think that the pagefile is bad for system performance and disable it completely. The argument seems to be that Windows can’t be trusted to manage a pagefile and won’t use it intelligently, so the pagefile needs to be removed.

As long as you have enough RAM, it’s true that you can get by without a pagefile. However, if you do have enough RAM, Windows will only use the pagefile rarely anyway. Tests have found that disabling the pagefile offers no performance benefit.

How To Make Windows 10 Faster

8.  Set DisablePagingExecutive to Make Windows Faster

The DisablePagingExecutive registry setting is set to 0 by default, which allows drivers and system code to be paged to the disk. When set to 1, drivers and system code will be forced to stay resident in memory. Once again, some people believe that Windows isn’t smart enough to manage the pagefile on its own and believe that changing this option will force Windows to keep important files in memory rather than stupidly paging them out.

If you have more than enough memory, changing this won’t really do anything. If you have little memory, changing this setting may force Windows to push programs you’re using to the page file rather than push unused system files there — this would slow things down. This is an option that may be helpful for debugging in some situations, not a setting to change for more performance.

How To Make Windows 10 Faster

9.  Disable QoS To Increase Network Bandwidth

Quality of Service (QoS) is a feature that allows your computer to prioritize its traffic. For example, a time-critical application like Skype could choose to use QoS and prioritize its traffic over a file-downloading program so your voice conversation would work smoothly, even while you were downloading files.

Some people incorrectly believe that QoS always reserves a certain amount of bandwidth and this bandwidth is unused until you disable it. This is untrue. In reality, 100% of bandwidth is normally available to all applications unless a program chooses to use QoS. Even if a program does choose to use QoS, the reserved space will be available to other programs unless the program is actively using it. No bandwidth is ever set aside and left empty.

How To Make Windows 10 Faster

10.  Clean Your Prefetch To Increase Startup Speed

Windows watches the programs you run and creates .pf files in its Prefetch folder for them. The Prefetch feature works as a sort of cache — when you open an application, Windows checks the Prefetch folder, looks at the application’s .pf file (if it exists), and uses that as a guide to start preloading data that the application will use. This helps your applications start faster.

Some Windows geeks have misunderstood this feature. They believe that Windows loads these files at boot, so your boot time will slow down due to Windows preloading the data specified in the .pf files. They also argue you’ll build up useless files as you uninstall programs and .pf files will be left over. In reality, Windows only loads the data in these .pf files when you launch the associated application and only stores .pf files for the 128 most recently launched programs.

If you were to regularly clean out the Prefetch folder, not only would programs take longer to open because they won’t be preloaded, Windows will have to waste time recreating all the .pf files.

You could also modify the PrefetchParameters setting to disable Prefetch, but there’s no reason to do that. Let Windows manage Prefetch on its own.

How To Make Windows 10 Faster

If you implement all these techniques for reducing startup times and increasing memory, you should notice a much faster Windows 10 system. Even a few of the recommendations will earn you a more responsive and enjoyable computing experience. Enjoy it

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Windows 10 Repair Tool

How To Fix Windows 10 Automatic Repair Couldn’t Repair Your PC

Fix – Windows 10 Automatic Repair couldn’t repair your PC

Option 1 – Use Command Prompt from Windows 10 Boot Options menu.

After your computer restarts a few times, you should see Windows 10 Boot Options menu, then when Boot Options menu appears, do the following:

1. Choose Troubleshoot > Advanced Options.
2. Select Command Prompt from list of options.
3. When Command Prompt appears, enter the following lines and press Enter after each line in order to run it:
   • bootrec.exe /rebuildbcd
   • bootrec.exe /fixmbr
   • bootrec.exe /fixboot
4. Some users are also suggesting that you need to run additional chkdsk commands as well. To perform these commands, you need to know drive letters for all your hard drive partitions. In Command Prompt you should enter the following (but remember to use the letters that match your hard drive partitions on your PC):
   • chkdsk /r c:
   • chkdsk /r d:

   This is just our example, so keep in mind that you have to perform chkdsk command for every hard drive partition that you have.

5. Restart your computer and check if the issue is resolved.

 

Option 2 – Boot to Safe Mode and run Command Prompt

Users have reported that “Windows 10 Automatic Repair couldn’t repair your PC” message is sometimes caused by a bad driver, such as a Microsoft Windows driver for a wireless Logitech keyboard, for example. If you’re having this problem and you use similar hardware, try this solution:

1. After your computer restarts few times, you should boot to Boot Options menu. Choose Troubleshoot > Advanced options > Startup Settings.
2. Click the Restart button, and your computer should now restart and give you a list of options. Choose Enable Safe Mode with Networking.

Windows 10 Repair Tool Fix

 

3. When Safe Mode starts, you need to download updated version of the driver that’s giving you trouble. You can download the driver from manufacturer’s website, and you can save it to your USB flash drive.

4.  Press Windows Key + X and choose Command Prompt (Admin) from the list.

 

Windows 10 Repair Tool Fix

 

 

5. When Command Prompt starts, enter the following and press Enter to run it:

• DISM /Online /Cleanup-Image /RestoreHealth

Windows 10 Repair Tool Fix

• It might take about 15 or more minutes for this process to complete, so be patient. Do not interrupt it.
• After the process is done, restart your computer.
• When Windows 10 starts, install the driver that you’ve downloaded and the issue should be resolved.

This solution is a bit tricky because you need to know which driver is causing you this problem. Even if you don’t know, you can still try this solution and skip Step 3.

Fix – Windows 10 Automatic Repair couldn’t repair your PC loop

Option 1 – Disable early launch anti-malware protection

Sometimes you might get stuck in a “Windows 10 Automatic Repair couldn’t repair your PC” loop and this could be due to Early launch anti-malware protection option. To disable this option, follow these steps:

1. After a few restarts, you should be able toaccess Boot Menu.
2. In the Boot Menu, choose Troubleshoot > Advanced Options >Startup Settings.
3. Your computer should now restart and give you a list of options.
4. Choose Disable early launch anti-malware protection (it should be option no. 8).
5. Restart your computer, and check if the issue has been resolved.

It has been reported that this problem can sometimes appear again. If this happens, repeat all the steps and uninstall your antivirus software. Users have reported some problems with Norton 360 antivirus software (although we assume the problem can be created by other antivirus software as well), so after you’ve deleted this application, everything should go back to normal.

Option 2 – Delete the problematic file

You might get stuck in “Windows 10 Automatic Repair couldn’t repair your PC” loop due to certain files, with users having reported that sometimes VMWare files can cause this issue. To complete this process, you need to open the log file and check for which file is causing  this problem. To check the log file, you need to do the following:

1. Access the Boot Menu. You should see it after your computer restarts a few times.
2. Choose Troubleshoot > Advanced Options > Command Prompt.
3. When Command Prompt opens, enter the following:
   • C:
   • cd Windows\System32\LogFiles\Srt
   • SrtTrail.txt

After the file opens, you should see something like this: Boot critical file  c:\windows\system32\drivers\vsock.sys is corrupt. We have to mention that this is just an example as you will mostly likely get a different result. Now, you need to perform some research into what exactly this problematic file does. In our case, vsock.sys was a file related to a third party application called VMWare. Since this isn’t operating system file that is required by Windows 10, we can delete it.

To delete a file, you need to navigate to the specified location using the Command Prompt and enter del command. In our example, it would look like this:

• cd c:\windows\system32\drivers
  
• del vsock.sys

Once again, this is just an example, and you might have to navigate to a different folder and delete a different file. Before deleting a file, make sure the file you want to delete isn’t a core Windows 10 file or else you can cause damage to your operating system. After you’ve removed the problematic file, restart your computer and uninstall the program that caused you this issue.

Option 3 – Disable Automatic Startup Repair

Sometimes you can get stuck in “Windows 10 Automatic Repair couldn’t repair your PC” loop and the simplest solution is just to disable Automatic Startup Repair. To do that, follow these steps:

1. When Boot Options start, choose Troubleshooting > Advanced Options > Command Prompt.
2. Now Command Prompt should start. Enter the following and press Enter to run it:
   • bcdedit /set {default} recoveryenabled No
     

After you’ve done this, the Startup Repair should be disabled, and you might be able to access Windows 10 again.

Option 4 – Restore Windows registry

One of the possible causes for “Windows 10 Automatic Repair couldn’t repair your PC” loop is a corrupted registry, and the only solution for this  is to restore your registry from RegBack directory. To do that, follow these steps:

1. Wait for Boot Options to appear and start Command Prompt.
2. In Command Prompt, enter the following and press Enter to run it:
   • copy c:\windows\system32\config\RegBack\* c:\windows\system32\config

Windows 10 Repair Tool Fix

3.  If you get asked to overwrite files, type All and press Enter.

4.  Now type exit and press Enter to exit Command Prompt.

5.  Restart your computer and check if the issue has been resolved.

Option 5 – Check device partition and osdevice partition

Sometimes it can happen that your device partition values aren’t correct, and this is the cause of  Windows 10 Automatic Repair couldn’t repair your PC loop. To fix this issue, follow these steps:

1. From Boot Options start Command Prompt.
2. Enter the following and press Enter:
   • bcdedit
3. Find device partition and osdevice partition values and make sure that they are set to correct partition. On our device, the default and correct value is C:, but this can change for some reason to D: (or some other letter) and create problems.

Windows Repair 10 Tool Fix

4.  If the value isn’t set to C:, enter the following commands and press Enter after each one:

• bcdedit /set {default} device partition=c:
• bcdedit /set {default} osdevice partition=c:

5.  By default it should be C:, but if your Windows 10 is installed on a different partition, make sure that you use that partition’s letter instead of C.

6.  Restart your computer and check if the issue has been resolved.

If the problem still persists, I would suggest a Reset or Refresh. By doing this your installed applications will be removed but your installed Universal apps and settings will be saved if you choose the Refresh option. On the other hand, the Reset option will delete all installed files, settings and apps. If you decide to take this step, it’s advised that you backup your important files.

To perform Refresh or Reset, you need to do the following:

1. When Boot Menu opens, choose Troubleshooting.
2. Choose between Refresh or Reset option.

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IT Computer Support of Miami

Business Support You Can Trust

Benefit from our 15 years of experience. Solve your PC / Mac and mobile computer issues quickly and effectively. Fixed-price managed services, project-based prices and on demand support will meet your business needs for price,  performance and response time.

Plan for your businesses future with exclusive promotions and discounts from us

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Outsourced Computer Support from Certified Professionals

IT Computer Support of Miami meets all of your IT needs with On Demand Support. Our certified engineers provide remote or onsite technical support when and where you need it, 24 hours a day, 7 days a week.

BUSINESS IT SUPPORT

On Demand Support

Organizations regardless of budgets require enterprise class reliability, competence and experience.

IT Computer Support of Miami ‘s certified engineers provide remote or onsite technical support when and where you need it, 24 hours a day, 7 days a week. We specialize in the full spectrum of hardware, software, Voice over IP, visualization, and system platforms.

SECURE YOUR CRITICAL SYSTEMS AND DATA.

Business Security Solutions

We cover the complete range of enterprise security needs

IT Computer Support of Miami offers business-grade security systems to protect your property and your staff. We offer security solutions from Check Point, Fortinet and SonicWALL as well as fully integrated VPNs. Whether you are a private business, government agency or established medical practice you need reliable security to safeguard your operations.

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Computer Repair Miami

Downloading a program—especially one from an obscure publisher without a positive reputation—is something that’s recomended. It’s a bit like letting a stranger into your home.

But I do suggest these 5 recommendations  for Avoiding Malware

1. You Must research

Read up on the type of program you’re looking for, and on the particular programs you’re considering. Use your favorite search engine to see what people are saying about them. Check out major download sites such as Major Geeks, FileHippo, and Softpedia.

2.  Always Download from the publisher’s site

Yes, I just told you check out the download sites, but you don’t have to stay there. The publisher’s own site will probably have the cleanest, most recent version of the program.

If the publisher’s site sends you to another download site, you can safely assume that it has the preferred version.

3. Scan Before Installing

Your regular antivirus will scan the file as it downloads, but just to be safe, manually tell your AV program to scan the file again. Then use another malware scanner, such as Malwarebytes Anti-Malware, to get a second opinion.

4. Consider That You May Have a False Positive

Antivirus programs aren’t perfect. Sometimes they see malware when it doesn’t really exist.

If both scans identify malware, assume it’s real. But if one of them gives it a clean bill of health, try other on-demand scanners, such as SUPERAntiSpyware  and the  Emsisoft Emergency Kit, to get a better view.

Another consideration: When any of these programs finds malware, it tells you what it found. Use a search tool like Google or Bing to learn more about it. You may find out that it’s cropping up a lot as a false positive.

5. Watch out for PUP UPS

If your antivirus warns you that a download includes potentially unwanted programs(PUPs), you can safely install it—but only if you’re careful. In fact, you should always  watch out for PUPs when installing software.

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